Contact us and we'll answer any questions you might have about your next stay.
JOIN THE "PRIVILEGE" FAMILY AND GET AMAZING EXCLUSIVE BENEFITS
Just for registering:
3% OFF YOUR ROOM
BIRTHDAY OR ANNIVERSARY SURPRISE
PRIORITY IN ROOM ASSIGNMENTS
Depending on how many nights you've stayed with us, you'll get discounts of up to 15%, free massages, late check-out and more.
NEW PROCEDURE FOR PREVIOUSLY REGISTERED GUESTS: Due to the change of system, and to comply with the legal policies in terms of Security and Privacy, we are not allowed to migrate all your sensitive details. Here below you will find the instructions on how to proceed to refresh your data and maintain your level of loyalty:
In order to determine the loyalty level, our Loyalty program bePrivilege will consider all direct reservations with us starting from 2016. If you had reservations made through third parties in the past, the system will count only half of those nights to improve your Loyalty Level. From this communication on, only direct reservations with us will be considered (Call Center, Privilege Aluxes website, or email to the Reservations Department)
The process of migrating all your reservations is still ongoing, and it will take a few more days to be completed.
Moreover, we want to inform you that we are working to grant that once registered, you will see all your future direct reservations, booked prior to January 30th, 2023, and not yet enjoyed. These reservations, even if not currently visible in your account, are all confirmed in our system. Meanwhile, if you need us to re-send you the confirmation by email, let us know.
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